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The Executive Director: Institutional Support will provide a leadership and management role in institutional support services at the University. This will include, technical services, transport management, cleaning and gardening services, estate management, including the maintenance, renewal/replacement of existing infrastructure, safety and security, reprography and catering services. However, the Vice-Chancellor reserves the right to add functions to or remove functions from this portfolio.
The incumbent reports to the Vice Chancellor and will be responsible for the key performance areas listed below:
The Executive Director: Institutional Support will provide a leadership and management role in institutional support services at the University. This will include, technical services, transport management, cleaning and gardening services, estate management, including the maintenance, renewal/replacement of existing infrastructure, safety and security, reprography and catering services. However, the Vice-Chancellor reserves the right to add functions to or remove functions from this portfolio.
The incumbent reports to the Vice Chancellor and will be responsible for the key performance areas listed below:
• Provide strategic leadership for the Institutional Support Services allocated to this portfolio by the Vice-Chancellor.
• Implement a leadership philosophy and culture that will support the implementation of SMU vision, values and strategic objectives.
• Strategy development, planning and execution in the achievement of the Institutional Support Services department’s strategic objectives.
• Operations management and integration skills.
• Promoting innovation in the institutional support services and re-engineering business processes to improve effectiveness and efficiency.
• Ensure projects are properly scoped; projects are within technical quality specification and completion is within agreed schedule.
• Develop and manage annual maintenance and infrastructure plans.
• Policy and procedure development and execution.
• Ensure quality assurance and risk management.
• Perform budget/financial management.
• Manage human resources and apply performance management.
• Ensure compliance to SHE Management (section 16 (2) responsibilities assigned by OHS Act).
• Stakeholder relations management and partnerships.
• Monitor, evaluate and report on portfolio areas and provide strategic reports to support decision-making.
• In-depth knowledge of institutional support systems.
COMPETENCIES
• Technical/ professional knowledge and skills.
• Strategic and visionary leadership.
• Client service orientation.
• Decision-making and problem-solving.
• Communication and presentation skills.
• Conflict management skills.
• Confidentiality, tact and discretion when dealing with people.
• Building strategic alliances and partnerships.
• Management of transformation and change.
• Personal impact, stature and credibility.
• Emotional intelligence and political sensitivity.
• Management of complexity and ambiguity.
REQUIREMENTS
• A Master’s Degree with specialization in at least one of the disciplines related to the above-mentioned institutional support functions.
• Registration with a relevant professional body and a qualification in project management will be a strong recommendation.
• At least ten years’ related experience in an institutional support environment, of which at least the last five years must be in a senior leadership (director) role.
• Demonstrable ability in conceptualising, planning and implementation of institutional support functions and initiatives.
• Strategic leadership and people management skills.
• A working knowledge of strategic planning and budgeting and financial management.
Application requirements
